Contact Us

Tiger Brokers (NZ) Limited is an incorporated New Zealand limited company and a NZX Firm which can be contacted at the following address:

Level 4, 142 Broadway
Newmarket, Auckland 1023
New Zealand
Telephone: +64 9 393 8128

Broker Disclosure Statement

Our Broker Disclosure Statement which contains important disclosures to ensure that you have adequate information to make an informed decision about whether to use the services of Tiger Brokers (NZ) can be found here.

How to make a complaint

If you have a complaint, you should contact TBNZ. TBNZ will endeavour to quickly and satisfactorily resolve the complaint. In the event that you are not satisfied, you are invited to put your complaint in writing to:

The Compliance Manager
Tiger Brokers (NZ) Limited
Level 4, 142 Broadway
Newmarket 1023
Auckland New Zealand

TBNZ is a member of an independent dispute resolution scheme operated by Financial Dispute Resolution Service (“FDRS”). If we cannot agree on how to resolve the issue, or if you decide not to use the internal complaints scheme, you can contact FDRS. FDRS is an independent approved dispute resolution scheme for settling disputes between people and businesses, and the organisations that provide them with financial services and advice. This service will cost you nothing, and will help us resolve any disagreements. You can contact Financial Dispute Resolution Service at:

Financial Dispute Resolution Service
Freepost 231075
P.O. Box 2272
Wellington 6145

Level 9, 109 Featherston Street
Wellington 6011
Telephone: 0508 337 337
International calls: +64 4 910 9952

If you are not satisfied with our response to your complaint, as an alternative to FDRS you may contact either of these regulators directly at the following telephone numbers and email addresses:

Financial Markets Authority
Telephone: 0800 434 567
International calls: +64 3 962 2698

Telephone: +64 4 472 7599